Revolutionising the post-operation recovery experience for clinicians & patients
In Summary
Led the research and design of the Panteya Clinic tool. A tool that helps clinics manage the patient recovery experience post-op.
The Client
Panteya
My Responsibilities
Product Design
UX/UI Design
UX Research
The Duration
3 Months
Final Designs
Let’s take a look at the final designs, before we dive into the case study below
During my time with Panteya, I had the privilege of helping the team conceptualise and design their Panteya Clinic, a tool pivotal for their mission of improving the patient recovery experience. This initiative, from research to UX/UI design, laid the foundation for the platform's development, significantly contributing to securing vital funding.
Project Context
The aim is to improve the patient experience from consultation to recovery
Panteya Medical, an emerging mHealth startup based in Sydney, that is dedicated to reshaping patient care through connectivity and innovation. Panteya is a one of a kind, remote patient monitoring platform that includes both a mobile application and web interface. Panteya’s mission is to empower healthcare teams with intuitive tools that streamline patient recovery management and optimise patient outcomes; reducing clinic readmissions and patient trips to the ER.
As a Product Designer at Panteya for approximately three months, I led the design of the Panteya Clinic Product. This solution equips surgeons and clinic staff with efficient means to identify patients requiring immediate intervention or attention during their recovery journey. Panteya Clinic is designed to maximise efficiency and ensure that patients receive timely support when they need it.
Project Overview
The current post-op recovery experience makes patients feel isolated, anxious and disconnected
Panteya Medical, an emerging mHealth startup based in Sydney, that is dedicated to reshaping patient care through connectivity and innovation. Panteya is a one of a kind, remote patient monitoring platform that includes both a mobile application and web interface. Panteya’s mission is to empower healthcare teams with intuitive tools that streamline patient recovery management and optimise patient outcomes; reducing clinic readmissions and patient trips to the ER.
As a Product Designer at Panteya for approximately three months, I led the design of the Panteya Clinic Product. This solution equips surgeons and clinic staff with efficient means to identify patients requiring immediate intervention or attention during their recovery journey. Panteya Clinic is designed to maximise efficiency and ensure that patients receive timely support when they need it.
The Approach
Leveraging and applying user centered design
Design Process
The focus was to drive value and deliver quickly, whilst consistently iterating and improving
Understanding Phase
The first step in our journey, was to gain a comprehensive understanding of the mHealth space
In the initial phase of my design process I immersed myself in the mHealth industry landscape. This involved analysing industry trends, studying competitor offerings, and identifying overarching challenges and trends in the industry. I also spent time researching and understanding what a patient’s journey would be like from pre-operation right up until recovery.
The aim of this phase was to read broadly so that I could understand the context that I would be working within and how I would account for key issues or situations that may be unique to this. At the end of this stage, I established a robust understanding of the industry context, which was essential in helping guide and direct my future research efforts, that would be more concentrated.
Research Phase
Having a comprehensive industry understanding, laid the foundation for our desk and user research efforts
Our research had two key phases that comprised of primary and secondary research efforts. In conjunction to building on the earlier desk research to gain understanding of the mHealth space; I conducted an extremely thorough competitive analysis in order to better understand the competitive landscape, our competitors and their products and to better understand areas for improvement and differentiation. I wanted to conduct the competitor analysis within this stage, before the user research to have a better idea of how other remote patient monitoring products were designed and built and to know what questions we’d need to ask later.
In regards to the user research, I was able to carefully plan well thought out user research interviews that leveraged data and insights gathered from the first phase and our earlier competitive analysis efforts. By interviewing our future users, we were able to gather specific and critical user insights that helped us better understand our users, their workflow and what they would need to deliver a better patient recovery experience.
Analysis Phase
Analysing and synthesising our research data, led to the creation of four principles that guided our design efforts
After conducting extensive desk research and user research with surgeons, nurses and clinical staff, I was able to draw crucial insights. We analysed and synthesised the user research, using thematic analysis of the transcripts and then doing affinity diagramming with the key takeaways.
The analysis and synthesis of this research data proved pivotal and crucial. To summarise, our research led us to the creation of four guiding principles that would steer our design efforts. This process of analysis and synthesis enabled a deeper understanding and sense making of priorities and focus areas for the upcoming design phase.
Design Phase
It took multiple rounds of iterating and improving our designs; to ensure our product would meet our users wants & needs
In the design phase, armed with insights from our understanding and research phases, I shaped the Panteya Clinic tool from just two screens. Before I began designing, I conducted a UX/UI analysis to create a starting point and to know what we would need to improve moving forward.
I was given UI screenshots of dashboards, from my founders and they served as my creative constraints. This was very helpful in knowing what the finished product should resemble.
The most important part of the design process was using research insights and our core principles, in order to figure out the layout and interaction design.
I began designing by sketching low-fidelity designs, iterating to refine layouts and clarify our vision. Once I was confident with the layout, I transitioned to mid to high-fidelity designs. Throughout the entire design process, I was continuously collaborating with my team, asking for critical feedback which, fuelled the evolution of Panteya Clinic into a robust and intuitive platform.
Test and Launch Phase
User testing with surgeons, clinic staff and nurses was valuable in improving our designs and layouts
The testing phase was critical in our process. In this phase, we employed two key methods to refine and enhance the Panteya Clinic tool.
Heuristic Evaluations
Before conducting usability tests, our first method to test our designs were heuristic evaluations. This was a conscious decision that we made because getting time with surgeons and clinics was difficult and we wanted to ensure we caught any minor issues before our sessions. These evaluations were conducted by myself and another fellow designer. This method was critical in examining our screens to ensure that we were designing for optimum usability. During our sessions, we would capture data and then iteratively improve our product.
Usability Testing
We were fortunate enough to be able to conduct usability testing sessions with surgeons, clinic staff and nurses who would be engaging in the Panteya pilot program. In conjunction to our key users, other Panteya team members participated in our usability testing sessions. I created testing scripts which contained 4-5 key tasks that users would have to complete. All of our sessions were conducted remotely via Zoom due to COVID-19 restrictions.
Our usability testing sessions were the most influential and impactful part of our design process since we were able to elicit key information and feedback to better improve our designs.
Launch (Soft-launch)
Our testing sessions ended up serving two purposes. Firstly, they facilitated somewhat of a co-design the product and ensured we were able to validate that the product was meeting their key needs. In conjunction to gaining feedback, this was the first time our customers were able to see the product, as they had only see the mobile application up until this point. We received very positive feedback and once our testing and iterations were complete and our customers were happy, the founding team moved forward in the process of getting the designs developed.
Final Product Screens
After three months of work, we had taken a concept and created the Panteya Clinic product
Key deliverables included the clinic insight dashboard, patient dashboard, patient education and protocol libraries, messaging communication views, calendars, settings, and clinical login/setup screens. This comprehensive suite of solutions was instrumental in shaping the Panteya platform alongside the mobile application, designed by a fellow team member.
Moreover, my contributions played a pivotal role in securing funding for platform development. The tangible progress made during the project period not only laid the groundwork for further development but also underscored the value of user-centric design in achieving strategic objectives.
Overall, the project was immensely fulfilling, reflecting the successful collaboration and impactful outcomes achieved within a tight timeframe.
